Front Desk Receptionist - Hilton Hotels & Resorts

Join Hilton Hotels & Resorts and become the face of exceptional hospitality in Indonesia! As a Front Desk Receptionist, you’ll have the unique opportunity to create memorable first impressions for our guests, ensuring their stay begins with warmth, professionalism, and efficiency. In this dynamic role, you’ll handle check-ins, check-outs, and manage guest inquiries using our in-house PMS (Property Management System) and guest communication tools. This is your chance to be part of a global brand that values guest satisfaction and operational excellence.

At Hilton Hotels & Resorts, we’re committed to delivering world-class service. As a Front Desk Receptionist, you’ll work in a fast-paced environment where every interaction matters. You’ll leverage your strong communication skills and attention to detail to assist guests, manage reservations, and ensure smooth operations. With our focus on continuous improvement, you’ll have ample opportunities to grow and develop your career in the hospitality industry.

If you’re passionate about providing exceptional guest experiences and thrive in a collaborative, fast-paced environment, we invite you to apply for this exciting opportunity in Indonesia. Join us and be part of a team that makes a difference, one guest at a time.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins, check-outs, and reservations using our PMS and guest communication tools.
• Provide exceptional customer service by greeting guests warmly and addressing their needs promptly.
• Manage front desk operations, including cash handling, key distribution, and room assignments.
• Assist with guest inquiries and resolve issues professionally and efficiently.
• Collaborate with housekeeping, food and beverage, and other departments to ensure seamless guest experiences.
• Maintain accurate records and reports using our in-house systems.
• Uphold Hilton’s values and standards of professionalism, respect, and integrity.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front desk or receptionist roles in the hospitality industry.
• Strong communication and interpersonal skills, with the ability to handle multiple tasks and priorities.
• Proficiency in English, both written and spoken, with additional language skills a plus.
• Attention to detail and the ability to work accurately and efficiently under pressure.
• Familiarity with PMS (Property Management System) and guest communication tools.
• Valid ID and the ability to work legally in Indonesia.
• Proven ability to work well in a team and adapt to a fast-paced environment.
• Enthusiasm for delivering exceptional guest experiences and upholding Hilton’s values.

🛠️ Keahlian

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