Customer Service Agent - Airline Contact Center (Bali-Based)

Join Infomedia Nusantara as a Customer Service Agent for a leading airline's contact center, based in beautiful Bali! This is your opportunity to be the voice of exceptional service, assisting passengers with bookings, inquiries, and travel support. If you have a passion for customer service and a friendly, professional demeanor, we want to hear from you!

As a Customer Service Agent at Infomedia Nusantara, you'll be the first point of contact for passengers, handling calls and emails with patience, empathy, and a commitment to resolving issues. You'll use our state-of-the-art CRM system, Salesforce, to manage customer interactions and ensure a seamless travel experience. This role is perfect for someone looking to make a difference in the travel industry while enjoying Bali's vibrant culture and stunning landscapes.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls and emails with professionalism and empathy.
• Assist passengers with flight bookings, changes, and cancellations using Salesforce.
• Provide travel information and answer passenger inquiries about flight status, baggage, and other travel-related issues.
• Resolve customer complaints and escalate issues to the appropriate departments as needed.
• Maintain accurate and up-to-date customer records in Salesforce.
• Adhere to company policies and procedures, including data privacy and security protocols.
• Participate in team meetings and training sessions to improve service standards.
• Contribute to a positive and supportive work environment, fostering teamwork and collaboration.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the travel or airline industry.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
• Knowledge of Salesforce or similar CRM systems is a plus.
• Friendly, professional, and patient demeanor with a genuine interest in helping others.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Valid SIM card and ability to work in Bali.
• Bachelor's degree in a related field is a plus.

🛠️ Keahlian

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