Customer Service Representative - No BPO Experience Required

Join iQor as a Customer Service Representative and kickstart your career in a dynamic, supportive environment—no prior BPO experience required! We are seeking passionate individuals who thrive on delivering exceptional customer experiences. In this role, you will handle customer inquiries via phone, email, and chat, ensuring they receive prompt and accurate responses. You'll also assist in resolving customer issues, providing product information, and maintaining a high level of customer satisfaction. Located in the vibrant city of Denpasar, this is your chance to grow in a company that values your skills and dedication.

At iQor, we believe in fostering a culture of continuous learning and development. You'll have the opportunity to work with a diverse team, using tools like Zendesk, Salesforce, and Slack to streamline your workflow. Whether you're a recent graduate or a seasoned professional looking for a fresh start, we welcome you to join our journey and help us create memorable customer experiences.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries via phone, email, and chat, ensuring prompt and accurate responses.
• Assist in resolving customer issues and complaints, providing product information and solutions.
• Maintain a high level of customer satisfaction by meeting or exceeding service standards.
• Collaborate with the sales and support teams to ensure seamless customer interactions.
• Use customer relationship management (CRM) tools like Zendesk and Salesforce to manage customer data and interactions.
• Participate in team meetings and training sessions to enhance your skills and knowledge.
• Contribute to the development of service improvement initiatives and best practices.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent, with a minimum of 1 year of experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using CRM tools like Zendesk and Salesforce.
• Familiarity with Indonesian language is a plus.
• Willingness to learn and adapt to new technologies and processes.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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