IT Technical Support Specialist - Jakarta Barat

Warna Mardhika is seeking a skilled IT Technical Support Specialist to join our dynamic team in Jakarta Barat. As a key member of our IT department, you will play a critical role in maintaining, troubleshooting, and optimizing our technology infrastructure to ensure smooth operations for our clients. This is an exciting opportunity to work in a fast-paced environment and contribute to our company's growth.

In this role, you will be responsible for providing technical support to our team members, including troubleshooting hardware and software issues, setting up new systems, and ensuring the security and reliability of our IT environment. You will also work closely with our development team to implement and maintain our IT solutions, using tools like ServiceNow, Jira, and Confluence. With a strong background in IT support and a passion for technology, you will be well-equipped to excel in this role.

Warna Mardhika is a leading company in our industry, known for our commitment to innovation and excellence. We offer a competitive salary and a comprehensive benefits package, including health insurance, professional development opportunities, and a collaborative work environment. Join us and be part of our journey to success.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to team members, including troubleshooting hardware and software issues.
• Install, configure, and maintain IT systems and equipment.
• Ensure the security and reliability of our IT environment.
• Work closely with the development team to implement and maintain IT solutions.
• Use tools like ServiceNow, Jira, and Confluence to manage and track IT issues.
• Monitor and optimize IT performance to ensure smooth operations.
• Stay up-to-date with the latest IT trends and technologies.
• Provide training and documentation to support team members.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in IT technical support.
• Strong knowledge of IT infrastructure, including hardware, software, and networking.
• Familiarity with IT support tools and software, such as ServiceNow, Jira, and Confluence.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Certifications in ITIL, CompTIA A+, or Microsoft Certified: Azure Administrator are a plus.
• Fluency in English is required.

🛠️ Keahlian

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