Customer Service Executive (Mandarin Speaking) - Batam, Kepulauan Riau

Join Pengiklan Anonim as a Customer Service Executive (Mandarin Speaking) in Batam, Kepulauan Riau and become the voice of excellence for our customers! In this dynamic role, you will serve as the primary point of contact, delivering exceptional customer service in Mandarin. You'll handle inquiries, resolve issues, and ensure our customers have a seamless experience. With Pengiklan Anonim, a leading company in the industry, you'll have the opportunity to grow and develop your skills in a supportive and innovative environment.

As a Customer Service Executive (Mandarin Speaking) in Batam, Kepulauan Riau, you'll be responsible for managing customer interactions, providing accurate information, and ensuring customer satisfaction. You'll work with various tools and software, including CRM systems and communication platforms, to streamline your workflow and enhance customer service.

Join us and take the first step towards a rewarding career in customer service with Pengiklan Anonim in Batam, Kepulauan Riau.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service in Mandarin, handling inquiries and resolving issues promptly and professionally.
• Manage customer interactions through various communication channels, including phone, email, and live chat.
• Ensure accurate and up-to-date information is provided to customers, using CRM systems and other relevant tools.
• Document and track customer interactions, maintaining a high standard of accuracy and detail.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Identify and address customer concerns, working towards continuous improvement in customer satisfaction.
• Stay updated with industry trends and best practices in customer service.
• Contribute to team goals and objectives, demonstrating a commitment to excellence in customer service.

🎓 Kualifikasi & Syarat

• Fluent in Mandarin, both written and spoken.
• Proven experience as a Customer Service Executive or similar role, with a minimum of 2 years of experience.
• Strong communication and interpersonal skills, with the ability to build rapport and resolve conflicts.
• Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions.
• Proficiency in using CRM systems and other relevant customer service tools and software.
• Ability to work independently and as part of a team, with a strong sense of responsibility and accountability.
• High level of professionalism, with the ability to maintain a positive attitude and meet customer expectations.
• Bachelor's degree in a related field, preferably in Business Administration, Communications, or a similar discipline.

🛠️ Keahlian

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